Delivery & returns
1. Shipping Options:
We offer standard and expedited shipping options for all orders placed on our website. The estimated delivery time and cost for each shipping method will be displayed at checkout based on your shipping address.
2. Processing Time:
Orders are generally processed and shipped within 1-3 business days. Orders placed on weekends and holidays are processed the next business day.
3. Carriers:
We work with trusted carriers to ensure your order is delivered safely and on time. The carrier used for your order depends on your shipping address and the shipping method you have chosen.
4. Shipping Restrictions:
There are no shipping restrictions at this time, we ship to both domestic and international addresses.
5. Shipping cost :
Shipping charges are calculated based on the shipping method, destination and weight of the package. The exact shipping cost for your order will be displayed at checkout before you finalize your purchase.
6. Delivery Time :
Delivery times may vary depending on your shipping address and the shipping method you choose. Standard delivery time is usually 3 to 4 weeks. Please note that delivery times are estimates only and are not guaranteed.
7. Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
8. Delivery Problems:
If you have a delivery problem, please contact us immediately so that we can help you resolve the issue. If your package is lost or damaged in transit, we will work with the carrier to file a claim and send you a replacement product or refund your money.
We are committed to providing you with the best delivery service possible and we thank you for your trust. If you have any questions or concerns regarding our delivery policy, please feel free to contact us.
Shipping policy
Return & exchange policy
1. Return or exchange conditions :
We accept returns and exchanges for items purchased on our website within 30 days of delivery. To be eligible for a return or exchange, the item must be unworn, unwashed and in its original condition with all tags attached.
2. Return Procedure:
To make a return, please contact us by email or phone with your order number and reason for return. We will provide you with a return authorization number and a shipping label to send the item back to us. Once we receive the item, we will inspect it and issue a refund within 5-7 business days.
3. Exchange Procedure:
To make an exchange, please contact us by email or phone with your order number and the item you wish to exchange. We will provide you with an exchange authorization number and a shipping label to return the item to us. Once we receive the item, we will process the exchange within 5-7 business days.
4. Return shipping cost:
Return shipping is free for items that are defective, damaged or not as described. For all other returns, shipping costs are at the customer's expense.
5. Refunds:
Refunds will be issued to the original payment method used for purchase. Refunds may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.
6. Exchanges:
Exchanges will be processed once we receive the returned item. If the item requested for exchange is no longer in stock, we will issue a refund or provide an alternative item.
7. Final Sale Items:
Final sale items cannot be returned or exchanged. These items are clearly marked on the product page.
We are committed to providing you with the best customer service possible and appreciate your business. If you have any questions regarding our return and exchange policy, please feel free to contact us.